Frequently Asked Questions
Everything you need to know about bringing timeless London style to your home.
What is the standard delivery time for UK orders?
We offer standard delivery within 3-5 business days across the UK. Next-day delivery is also available for orders placed before 1pm Monday through Thursday.
Do you offer international shipping?
Yes, Ett Hem London ships to selected international destinations. Shipping costs and delivery timelines are calculated at checkout based on your location and order weight.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return unused items in their original packaging within 28 days of receipt for a full refund.
How do I care for my Ett Hem home textiles?
Most of our linens and textiles are machine washable at 30 degrees. We recommend air drying and using a cool iron to maintain the integrity of the natural fibers.
Are your products sustainably sourced?
Sustainability is at the heart of our brand. We partner with ethical artisans and use recycled or FSC-certified materials for our packaging whenever possible.
Can I change or cancel my order after it has been placed?
Our warehouse processes orders quickly, but if you contact our customer service team within 1 hour of placement, we will do our best to accommodate your request.