Returns & Exchanges
At Ett Hem London, we want you to be completely satisfied with your purchase. If your item is not quite right for your space, you can return it to us within 14 days of receipt for a full refund or exchange.
Initiate Your Return
Email our concierge team with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully repackage your items in their original protective packaging and include the completed return form inside the box.
Dispatch the Shipment
Affix the provided shipping label or use a tracked courier service to send the parcel back to our London warehouse.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing